GunApp FAQ

- question 1 -
I already paid for xyz weapons, now they are locked!


- question 2 -
How can I get more free weapons?


- question 3 -
I have some ideas for weapons, what's the best way to get you to make them?


- question 4 -
How do I get rid of the ads?


- question 5 -
When is the next update coming?


- question 6 -
I am unable to update GunApp! Why?


- question 7 -
I already downloaded x weapon, why does it keep downloading?!


- question 8 -
I just got a new device, is there a way to transfer my GunApp purchases to it?


- question 9 -
GunApp disappears from my device!


- question 10 -
When I try to buy something, I get the message "in app purchases not allowed".


- question 11 -
How do I use multiplayer?


- question 12 -
My GunApp has no sound!


- question 13 -
My GunApp is crashing!


- question 14 -
How do I make my own weapons?


- question 15 -
My question isn't listed here, how should I contact you?


I already paid for xyz weapons, now they are locked! :(

Don't be worried, if you already paid for weapons, you won't be charged again.

This normally happens after a reinstallation of GunApp.

To get your weapons again, make sure you are logged in with the same Apple ID as when you first made your purchase and then in the options menu click the "Restore Purchases" button.

How can I get more free weapons?

Definitely check out our Wiki!

The GunApp Wiki has links to free mod weapons!

Your device must be connected to a computer to add mod weapons.

How do I get rid of the ads?

Making any purchase in GunApp removes the pop up ads.

I have some ideas for weapons, what's the best way to get you to make them?

Well we'd love to hear your ideas!

GO TO THIS PAGE to tell us!

When is the next update coming?

To get notice of updates and mod weapon releases you can:

1) Like GunApp on Facebook

2) Follow GunApp on Twitter

3) Follow the blog on gunapp.com

4) Follow GunApp on Google+

I am unable to update GunApp! Why?

Due to changes in Apple's developer tools, we are no longer able to support updates for generation 1 and 2 devices. We are very sorry about this :(

I already downloaded x weapon, why does it keep downloading?!

It can be 1 of 2 things.

1) There is a bug in some older installations of GunApp. We haven't figured out what causes it yet, but you can fix it permanently by deleting GunApp off the device and reinstalling GunApp.

-OR-

2) You have run out of space on your device.

When this happens, new weapons that are downloaded often overwrite existing weapons, leaving you to constantly download weapons.

To resolve this, remove old apps (or songs, or pictures) that you are not using from your device.


-Additional info-
This happens because weapons must stored in your device's cache. Things in the cache can be removed at will by iOS. Without making enough room, even using "download all weapons" won't work because iOS will be constantly overwriting the ones just downloaded as each new ones come in. Also, if you happen to install another app without making room you are likely going to have to download all the weapons again because they will probably all have been deleted by iOS to make room for the new app.

Having less than 400MB may cause this in GunApp.

I just got a new device, is there a way to transfer my GunApp purchases to it?

Yes!

To get your weapons again, make sure you are logged in with the same Apple ID as when you first made your purchase and then in the options menu click the "Restore Purchases" button.

GunApp disappears from my device!

The reason that this happens is due to parental controls on your device. Because GunApp is 17+ iOS automatically removed GunApp from your device if parental controls are enabled.

When I try to buy something, I get the message "in app purchases not allowed".

The reason that this happens is due to parental controls on your device. Because GunApp is 17+ it disallows in-app purchases for users with parental controls enabled.

How do I use multiplayer?

1) make sure more than 1 device are logged onto the same wifi (not as 'guests' like at the airport or library, but as true network clients like most home wifi's)

2) run GunApp on the devices and start shooting at each other!

TIP: If this doesn't work, check your wifi router settings to turn off the 'guest' option, or other option to allow wifi clients to see each other.

--

The last thing to check is that your multiplayer settings are set to either ON or a color. The colors correspond to 'teams'. Devices set to the same color will not fire on each other. Choosing a color also allows you to take damage and die.

My GunApp has no sound!

No sound on iPad:

Check the setting in your device options:

Settings > General

Use Side Switch to: Lock Rotation (NOT mute!)


No sound on iPhone or iPod Touch:

Be sure to check your mute toggle switch as shown HERE

My GunApp is crashing!

If the device hasn't been restarted for a while, GunApp could be having problems with fragmented memory. You can fix this by rebooting your device:

1) HOLD the power button at the top of the device.

2) After it shuts down, press the power button again to turn it back on.

3) If done correctly, you should see the Apple logo appear on the restart.

If you continue to experience crashes after doing the above steps, please let us know using the feedback form and include the steps you took that cause the crashing in your message.

How do I make my own weapons?

Did you know it is possible to make your own weapons and load them into GunApp? These are called mod weapons. Modding is not easy, but can be rewarding. Everything you want to know about modding can be found on our wiki.

My question isn't listed here, how should I contact you?

If your question isn't listed here, feel free to use the 'Send Feedback' form in the options menu to send us a support request.

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